Full feature car dealership
In this demo we go to town on features. Firstly we’re taking a car reg and reading that back phonetically, using some clever java script.
You can book a service, we know if the car MOT is due and much more.
This demo is great for showing the car industry the art of possible.
In Call Guidance
1. Initial Contact
Amy will answer the call politely. She has been training to listen for key words or phrases, such as “I’d like to sell my car” or “I need to book a service”.
Ultimately Amy can transfer a call to sales or purchasing department, she can value your car, she can book a service (use table of cars below) and if she doesn’t understand what you have asked for, transfer you to reception.
We didn’t do it for the demo but Amy can also use any large language model or knowledge bases, so you could use Amy as a help bot offering advice and guidance to your callers.
2. Giving Amy your registration
If you ask Amy to value your car, or book a service then she will ask you for your registration and then confirm that with you phonetically. Speaking clearly improves recognition.
You can use any registration for a valuation (performed by API lookup to a national provider) but if you use the registrations in the table below the triggers are used based on the MOT or Upgrade status.
Note: Registration lookup is limited to cars only. It does not find light commercial vehicles (pick ups), or other commercial vehicles.
| Car Reg | Owner | Make & Model | MOT / Upgrade ? |
|---|---|---|---|
| LA23 SOH | Simon | Citroen C5 Aircross | No / No |
| BG13 LSX | Teigan | Hyundai Santa Fe Premium CRDi | No / Yes |
| NL18 UGF | Babs | Audi A3 Sportback Sport TFSI | No / No |
| MS08 ABS | Babs | Audi A4 Technik TDI | Yes / Yes |
| BL70 BEJ | Gary | Volvo S60 R-Design+ T5 Auto | No / No |
| KY72 NLR | Mike | Audi Q5 S Line 45 TFSI Quattro | Yes / No |
| EA20 YFW | Beth | Ford Focus Titanium X TDCI | Yes / Yes |
| SC16 KEZ | Keren | Mini Cooper Classic | No / No |
Why don’t you call a few times and use different registrations? Check out how Amy reacts to the MOT being due, or an upgrade being available.
Key Takeaways
This demo shows a lot of different options.
- We capture and use the car registration of the caller for either valuation or booking.
- We’re interrogating third party API’s and databases.
- We’re offering an upgrade based on the cars age.
You can download this flow to try in your own or clients WFS environment.